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FREquently asked questions

  • Hours of Operation
    Our normal hours of operation are 8 AM – 5 PM Pacific Standard Time, Monday through Friday. Our Website is available to you 24 hours a day 7 days a week. You can also chat with us on the website outside of regular business hours.
  • Sales Tax
    Only orders shipping to Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Nebraska, Nevada, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin, and Wyoming will be charged sales tax.
  • Payments
    We accept MasterCard, Visa, American Express, Discover and Paypal.
  • Shipping
    Orders are typically processed within one business day. USPS/UPS delivers within 3-8 business days after taking possession of the package, depending on your proximity to our distribution center in Orange County, CA. Expedited shipping and International orders are not currently available through our website at this time. However, you can contact us for specialty shipments.
  • Returns, Refunds & Cancellations"
    No returns of any merchandise will be accepted.
  • How should I wash and care for my Masterbait t-shirts?
    We recommend washing in cold water on gentle cycle. Do not bleach or add fabric conditioner. Wash dark colors separately. Tumble dry low. Use a cool iron, and do not iron print. Do not dry-clean.
  • How can I submit a media inquiry?
    For media inquiries, please email
  • How do I become a Masterbait vendor?
    Looking to become a Masterbait vendor? Please send the following information about your store to, and we will get it to a sales rep in your area. - Name of your Store - Where you are located (address) - Other brands you carry - Contact Information
  • Copyright
    All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Masterbait or its content suppliers and protected by United States and International copyright laws. The compilation of all content on this site and all software used on this site are the exclusive property of Masterbait and also protected by U.S. and International laws.
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